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  • Clean Storm 12-3300-H Warranty clarification

    Clean Storm 12-3300-H Warranty clarification. Invoice 24499
    Please re-read the webpage in which the unit was purchased at
    http://www.steam-brite.com/clean-sto...h-p-12251.html
    The paperwork on the inside of the box is different than the webpage as it states 2 years on the water pump.
    In the past, we have already asked the factory, Sandia Plastics to clarify the difference. The answer, if the machine has an Aquatec, Shurflo, Flojet pump installed, 2 year pump warranty, if a Pumptec branded pump 1 year. The machine you have purchase is one year as stated as such on that web page. Your extended warranty would covers years 2 and 3 but does not cover maintenance or abuse. Pumptec warranty is listed at http://www.pumptec.com/customer-service/warrantyPlease note the date of the purchase was 1/27/14 so the extended warranty protection would end on 1/26/17.
    Please note that the most common issue with the pump is customer turn it up too far and burn out the motor. Please note the pump head will push more than 300 psi, the pressure adjustment knob will turn up past 300, and the pressure gauge reads more than 300 but the electric motor will burn up if you turn up past 300 psi. Is is OK to purchase car with a top end speed of 140 mph and then only drive it on the race track at 140 mph full time. Or would the car last longer if you drove it at 70 mph? 300 psi system should only be operated at 270 psi to ensure longevity. The replacement pump is located at http://www.steam-brite.com/advanced_...keywords=80134
    At this point neither the extended warranty company of the factory will cover the replacement of your water pump since your invoice is over 3 years old. Depending on the symptoms you are having, you might just need to rebuild the pressure regulator. http://www.steam-brite.com/pumptec-7...3a-p-4164.html

  • #2
    Warranty discrepancy

    Originally posted by Donald View Post
    Clean Storm 12-3300-H Warranty clarification. Invoice 24499
    Please re-read the webpage in which the unit was purchased at
    http://www.steam-brite.com/clean-sto...h-p-12251.html
    The paperwork on the inside of the box is different than the webpage as it states 2 years on the water pump.
    In the past, we have already asked the factory, Sandia Plastics to clarify the difference. The answer, if the machine has an Aquatec, Shurflo, Flojet pump installed, 2 year pump warranty, if a Pumptec branded pump 1 year. The machine you have purchase is one year as stated as such on that web page. Your extended warranty would covers years 2 and 3 but does not cover maintenance or abuse. Pumptec warranty is listed at http://www.pumptec.com/customer-service/warrantyPlease note the date of the purchase was 1/27/14 so the extended warranty protection would end on 1/26/17.
    Please note that the most common issue with the pump is customer turn it up too far and burn out the motor. Please note the pump head will push more than 300 psi, the pressure adjustment knob will turn up past 300, and the pressure gauge reads more than 300 but the electric motor will burn up if you turn up past 300 psi. Is is OK to purchase car with a top end speed of 140 mph and then only drive it on the race track at 140 mph full time. Or would the car last longer if you drove it at 70 mph? 300 psi system should only be operated at 270 psi to ensure longevity. The replacement pump is located at http://www.steam-brite.com/advanced_...keywords=80134
    At this point neither the extended warranty company of the factory will cover the replacement of your water pump since your invoice is over 3 years old. Depending on the symptoms you are having, you might just need to rebuild the pressure regulator. http://www.steam-brite.com/pumptec-7...3a-p-4164.html
    Hi Donald, Woody. I'm not sure what information was conveyed to you, but I have no issue with my pump. It works as it did the day I first used it. I haven't exceeded 270 psi on my extractor. My issue is with the the vacuums system. I've lost vacuum power and perceive that only one of the 3 stage vacuums is working properly or that it is going out. The suction is significantly decrease and I don't feel air blowing out of the exhaust port on one side of the extractor as I do the other side. In the brochure I received with my purchase, it states the new equipment warranty is 2 years on vacuum motors and pump and 1 year on all electrical components. On Steambrite's site in the link you listed, the warranty states 2 years on vacuum motors as well. Where it differs is the warranty on the pump, which is not an issue for me. With that being stated, my logic is that by purchasing an additional 2 year extended warranty, the extended warranty shouldn't expire until 01/26/2018. According to CPS records, my extended warranty expired 01/26/2016. How is that possible when the extractor (vacuum motors) is still under the manufacture's warranty up until that date according to your site and the brochure received with the product. My major issue is that it wasn't disclosed that the extended warranty became effective one year into the manufacture warranty regardless of the length of that warranty. In this case both the manufacture's warranty and the extended warranty I purchased where overlapping, thus there was no need to purchase an extended warranty. I've searchd both Steambrite's site and CPS' site and this information isn't disclosed anywhere. According to what's documented, the warranty on my extractor's vacuum motors should extend to years 3 and 4 and should be covered under my extended warranty.

    Comment


    • #3
      Warranty discrepancy

      Originally posted by Donald View Post
      Clean Storm 12-3300-H Warranty clarification. Invoice 24499
      Please re-read the webpage in which the unit was purchased at
      http://www.steam-brite.com/clean-sto...h-p-12251.html
      The paperwork on the inside of the box is different than the webpage as it states 2 years on the water pump.
      In the past, we have already asked the factory, Sandia Plastics to clarify the difference. The answer, if the machine has an Aquatec, Shurflo, Flojet pump installed, 2 year pump warranty, if a Pumptec branded pump 1 year. The machine you have purchase is one year as stated as such on that web page. Your extended warranty would covers years 2 and 3 but does not cover maintenance or abuse. Pumptec warranty is listed at http://www.pumptec.com/customer-service/warrantyPlease note the date of the purchase was 1/27/14 so the extended warranty protection would end on 1/26/17.
      Please note that the most common issue with the pump is customer turn it up too far and burn out the motor. Please note the pump head will push more than 300 psi, the pressure adjustment knob will turn up past 300, and the pressure gauge reads more than 300 but the electric motor will burn up if you turn up past 300 psi. Is is OK to purchase car with a top end speed of 140 mph and then only drive it on the race track at 140 mph full time. Or would the car last longer if you drove it at 70 mph? 300 psi system should only be operated at 270 psi to ensure longevity. The replacement pump is located at http://www.steam-brite.com/advanced_...keywords=80134
      At this point neither the extended warranty company of the factory will cover the replacement of your water pump since your invoice is over 3 years old. Depending on the symptoms you are having, you might just need to rebuild the pressure regulator. http://www.steam-brite.com/pumptec-7...3a-p-4164.html
      Hi Donald, Woody. I'm not sure what information was conveyed to you, but I have no issue with my pump. It works as it did the day I first used it. I haven't exceeded 270 psi on my extractor. My issue is with the the vacuums system. I've lost vacuum power and perceive that only one of the 3 stage vacuums is working properly or that it is going out. The suction is significantly decrease and I don't feel air blowing out of the exhaust port on one side of the extractor as I do the other side. In the brochure I received with my purchase, it states the new equipment warranty is 2 years on vacuum motors and pump and 1 year on all electrical components. On Steambrite's site in the link you listed, the warranty states 2 years on vacuum motors as well. Where it differs is the warranty on the pump, which is not an issue for me. With that being stated, my logic is that by purchasing an additional 2 year extended warranty, the extended warranty shouldn't expire until 01/26/2018. According to CPS records, my extended warranty expired 01/26/2016. How is that possible when the extractor (vacuum motors) is still under the manufacture's warranty up until that date according to your site and the brochure received with the product. My major issue is that it wasn't disclosed that the extended warranty became effective one year into the manufacture warranty regardless of the length of that warranty. In this case both the manufacture's warranty and the extended warranty I purchased where overlapping, thus there was no need to purchase an extended warranty. I've searchd both Steambrite's site and CPS' site and this information isn't disclosed anywhere. According to what's documented, the warranty on my extractor's vacuum motors should extend to years 3 and 4 and should be covered under my extended warranty.

      Comment


      • #4
        Extended warranty clarification

        Answer: Thank for the clarification as I was not privy to current information about the reason for the call. I am sorry you are having an issue with your machine.
        The CPS warranty starts on the day after the first item(s) fall off warranty. CPS does not piecemeal the warranty. Once day 366 shows up and the extended warranty starts, it starts and has an assigned end date. This is true will all extended warranties as an industry norm. For example if you purchase a car with a 36 month bumper to bumper warranty that includes a factory 75,000 mile powertrain warranty, then purchase a 72 month bumper to bumper warranty that includes a 100,000 mile powertrain warranty, it is not adding the 100,000 miles on top of the 75,000 mile factory warranty it is all inclusive. The complete extended warranty expires when any of the first items expire. It expires at 100,000 miles, it expires at 72 months, whatever happens first. I am sure that a lot of customers would love to argure that they have either unused miles or unused months left when either of those run over and expire. Sadly it kills both side of the warranty. In your case if the water pump expires at 3 years, then the entire contract expires. If you need to purchase an replacement vacuum motor we are selling them at our cost at http://www.steam-brite.com/ametek-la...14-p-4549.html

        Comment

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