I had a challenging day today. I cleaned a newer home that had small loop Berber carpet that was mildly soiled. We cleaned all second story rooms and hallways and when I was beginning to clean the stairs and at eye level with the hallway and bedroom. OHH... $#1+!! the carpet was buckling and waving like a tidal wave!!
I had my helper get the drying fan and managed to get the carpet to dry flat. Took an extra 1.5 hr but managed to salvage the job from me having to pay for re-stretching. I did notify and explain to the customer of the situation. As my observation that the carpet had never been cleaned before. And the carpet was only laid, and tucked, never stretched. This has never happened to me before and did give me a scare.
Anyone have any advice to this type of situation.
HWE method was used. Carpet was not soaked or negligently over-wet.
I had my helper get the drying fan and managed to get the carpet to dry flat. Took an extra 1.5 hr but managed to salvage the job from me having to pay for re-stretching. I did notify and explain to the customer of the situation. As my observation that the carpet had never been cleaned before. And the carpet was only laid, and tucked, never stretched. This has never happened to me before and did give me a scare.
Anyone have any advice to this type of situation.
HWE method was used. Carpet was not soaked or negligently over-wet.
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