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Question:
Comments: Dear Sir,
I bought a 450 psi steam machine in my local area carpet supply store....
I had the machine for 2 months, and when i turn the psi knob, it only goes up to 325 psi....can you tell me if I purchased a lemon? I only want to run 300 psi , not 450 , but am i losing performance here? Sometimes I like to run it at 375psi, and now i cant. I brought it back for an adjustment, and the guy said you dont want to run it higher than 300 psi... If I were to buy one of your machines , how would you handle this? Thanks , Tony C.
Answer:
All new equipment comes with a manufactures warranty. But hear in lies the problem.
All extractor manufactures use PumpTec pumps on machines that are more than 150 psi.
The pumptec warranty excludes rebuild kits:
Valve Kit, bearing kit, plunger kit.
The only thing that Pumptec warranties is the electric motor. Kits don't even have a 30 day warranty. Repair kit have no warranty. Pumptec warranties are like non warranties. Many times when a customer purchases a machine from the supplier, the customer feels they have a supplier warranty and that is not the case, you have a manufactures warranty and the supplier warranty is what ever the manufacture gives him/her. In this case, you do not have much recourse. Please make sure that any and all intake screens are rinsed off and blown out with an air compressor. I need to stress air compressor because I have proven to many customers that rinsing a screen with just water does not always solve their problem. If this does not work you will have to take the machine apart and install a valve kit and a plunger kit to solve your problem. Install a dime on the back side of the pressure regulator spring to see if the added push against the spring helps. Also lubercate the regulator plunger while you have the spring out.
Comments: Dear Sir,
I bought a 450 psi steam machine in my local area carpet supply store....
I had the machine for 2 months, and when i turn the psi knob, it only goes up to 325 psi....can you tell me if I purchased a lemon? I only want to run 300 psi , not 450 , but am i losing performance here? Sometimes I like to run it at 375psi, and now i cant. I brought it back for an adjustment, and the guy said you dont want to run it higher than 300 psi... If I were to buy one of your machines , how would you handle this? Thanks , Tony C.
Answer:
All new equipment comes with a manufactures warranty. But hear in lies the problem.
All extractor manufactures use PumpTec pumps on machines that are more than 150 psi.
The pumptec warranty excludes rebuild kits:
Valve Kit, bearing kit, plunger kit.
The only thing that Pumptec warranties is the electric motor. Kits don't even have a 30 day warranty. Repair kit have no warranty. Pumptec warranties are like non warranties. Many times when a customer purchases a machine from the supplier, the customer feels they have a supplier warranty and that is not the case, you have a manufactures warranty and the supplier warranty is what ever the manufacture gives him/her. In this case, you do not have much recourse. Please make sure that any and all intake screens are rinsed off and blown out with an air compressor. I need to stress air compressor because I have proven to many customers that rinsing a screen with just water does not always solve their problem. If this does not work you will have to take the machine apart and install a valve kit and a plunger kit to solve your problem. Install a dime on the back side of the pressure regulator spring to see if the added push against the spring helps. Also lubercate the regulator plunger while you have the spring out.
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